What are the four rules of improv?



Let’s take a look at Fey’s four rules and see how they apply to customer support:

  1. Rule 1: Say Yes. The first rule of improvisation is AGREE. …
  2. Rule 2: Say Yes AND. The second rule of improvisation is not only to say yes, but YES, AND. …
  3. Rule 3: Make Statements. The next rule is MAKE STATEMENTS. …
  4. Rule 4: There Are No Mistakes.

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