Gurjas
Fixing Mistakes: 7 Steps for Any Situation
- Acknowledge the Mistake Directly. Don’t add to the mistake already made by ignoring it in the hopes that it will go away. …
- Take Responsibility. …
- Apologize. …
- Offer a Practical Way to Make Up for the Mistake. …
- Give the Other Person Time to Think and Respond. …
- Listen and Respond. …
- Do What You’ve Said You Will Do.
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